Privacy & Store Policy

Thank you for being our guest! We are honoured to serve you and share with you our amazing luxury products… We also want you to have a fun shopping experience. Please find below our Privacy Policy. Our FAQ’s can be found under the FAQ category.  

Before you Begin

Before using and purchasing from our Online Shop, please read our Privacy & Store Policies and Help & Support. Purchasing our products or services confirms your unconditional acceptance of all policies and terms as stated on this site. 

Privacy Policy

We respect your privacy!

Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, or disclosed! Any information you give to us will be held with the utmost care and will not be used in any way which you have not consented to. We may, however, use your email address to send you information about our site, products and services. We only use secure credit card technology to protect your privacy and give you a safe and secure online shopping experience. If you have any questions, please feel free to contact us. 

Payment

We put orders from our website through Paypal, one of the world's leading Internet payment services. After making an order on our site, you will be taken to Paypal's secure server to enter your credit card details... this information is then protected in transit over the Internet by SSL encryption.

Shipping

Due to the hand-crafted nature of our products, we do not hold a large amount of stock. We try and dispatch each order within 48 hours, or sooner in many cases. Occasionally, due to our rapid growth, lead times may extend beyond this window. In such cases you will be notified and given the option to choose another product, or wait until the stated delivery date.

We will ship via Royal Mail, DHL or FedEx depending on the location. All orders shipped internationally will require a signature indicating receipt of the product.

Once your order has shipped, you will be notified via email with a tracking number. Please keep this information until you receive your products.

Shelf Life

Our products are handcrafted fresh and are preserved with natural preservatives. For peak freshness, use your product within 6 months. Most products stay fresh and beautiful for 12 months.

Wholesale

We do offer our products wholesale to Spas, Boutiques and Hotels to name a few. If you wish to purchase our products wholesale, please contact trade@thesoapystory.co.uk for more details. All trade orders will be placed via our Trade Order Form and billed through PayPal.

Custom Gift Boxes & Corporate Gifts

We are happy to create any type of gift in a wide variety of gift boxes or gift bags. The Gift Boxes available on our website are only a small selection and are limited by our imagination! If you have something special in mind, please contact us and one of The Soapy Story team will be happy to help you.

Wedding & Baby Shower Gifts/Favours

We create wedding and baby shower gifts and favours which are always very popular. We do this by working with you personally and determining what your needs are based on budget and time constraints. Please contact us if you would like to obtain more details on our selection of Wedding & Baby Shower Gifts.